About IRENNE
IRENNE is a brand where fashion meets a way of life. We are constantly creating new, one-of-a-kind collections for women who appreciate quality. Natural fabrics, textures, design and prints make women look beautiful and feel confident — because clothing is an expression of taste. Our signature is practicality combined with exceptional decoration: bead ornaments, French richelieu embroidery, embroidery on guipure lace, and hardware of the finest quality.
Beautiful clothing is one of the ways a woman expresses herself and presents her image. We follow the latest fashion trends to stay current. At the heart of the brand is elegant, distinctive womenswear that unites innovative design with aesthetics. IRENNE holds one of the leading positions among renowned Ukrainian brands.
Our pieces impress and inspire with their individuality. Light, airy dresses, original skirts and unusual blouses become wardrobe favourites. IRENNE outerwear wins hearts at first sight. Our talented designers have also created a home and sleepwear collection — «IRENNE LEISURE».
For 15 years the company has been taking care of its customers, expanding the range and refining its designs. Our collections are in demand not only in Ukraine but in many countries around the world. The brand is a worthy alternative to European labels: impeccable tailoring of every piece and up-to-date trends, combined with accessible pricing.
Payment & delivery
You can pay for your order in the following ways:
- by Visa/MasterCard through the LiqPay payment system;
- by bank transfer to our account;
- cash on delivery with a 200 UAH prepayment (you pay at the Nova Poshta branch when collecting the order, after a 200 UAH prepayment to the seller’s business account).
Delivery within Ukraine is by Nova Poshta at current rates, depending on your location and order size.
International delivery to Europe and the rest of the world is arranged individually with our consultant.
Delivery, including in the case of a return or exchange, is paid by the Buyer (except for the cases described in «Exchange & returns»).
The brand does not process orders from the aggressor state, russia.
Exchange & returns
Under the Law of Ukraine «On Consumer Protection», you may exchange or return a purchased item within 14 days of purchase.
An exchange or return is accepted with the accompanying document (the exchange/return form) provided the item has not been worn and its presentation, consumer properties, factory labels and original packaging are intact.
Shipping costs for a return or exchange are paid by the buyer (except in cases of a manufacturing defect or an error on our side). Once we receive the item and confirm it meets all conditions, we refund the full order amount to your account within 7 business days.
For details on returns and exchanges, contact our manager at +38 (098) 919 01 04.
Bank fees on refunds are paid by the Buyer.
Items from the IRENNE Leisure collection are classified as underwear and, in accordance with Resolution No. 172 of the Cabinet of Ministers of Ukraine of 19 March 1994, belong to goods that are not subject to exchange or return. The description of every IRENNE Leisure item states whether it can be exchanged or returned.
We understand how difficult choosing underwear can be, and we are always ready to help — to give a complete and detailed description of any model with all measurements and characteristics, to help you pick the right size, and to advise on care so the piece serves you as long as possible.
Public offer agreement
This English text is provided for convenience. In the event of any discrepancy, the Ukrainian version of the Public Offer Agreement prevails.
1. Terms and definitions
SELLER — sole proprietor (FOP) Iryna Liubomyrivna Klynkovska.
BUYER — any natural person who places an order on the website with the aim of purchasing Goods and thereby confirms acceptance of all terms of this offer.
ONLINE STORE — the official IRENNE online store owned by FOP I. L. Klynkovska.
GOODS — the products presented on the Online Store website.
ORDER — the selection of individual items from the list of Goods specified by the Buyer when placing an order and making payment.
2. General provisions
2.1. This Public Offer (hereinafter — the «Agreement») is the Seller’s official proposal addressed to any natural person with legal capacity and the necessary authority to conclude a contract of sale of Goods with the Seller on the terms set out in this offer.
2.2. This Agreement is public under Articles 633 and 641 of the Civil Code of Ukraine, is equivalent to an oral agreement and has full legal force.
2.3. The Seller may amend the terms of the Agreement without prior notice. Amendments take effect upon publication on the Online Store website and apply to any order placed after publication.
2.4. Placing an Order on the website or by phone, as well as subscribing and registering, constitutes the Buyer’s unconditional acceptance of the terms of this Agreement.
2.5. The Agreement enters into force when the Seller confirms acceptance of the Order and remains in force until the Parties have fulfilled their obligations.
2.6. In its activities the Online Store is governed by the Civil Code of Ukraine, the Law of Ukraine «On Consumer Protection», the Law of Ukraine «On Electronic Commerce» and other laws and regulations of Ukraine.
3. Subject of the agreement and price of goods
3.1. The Seller sells and delivers Goods for the Buyer’s personal needs unrelated to business activity. The Buyer pays for and accepts the Goods in accordance with the terms of this Agreement.
3.2. Title to the Goods passes to the Buyer upon actual handover of the Goods and payment of their full price.
3.3. Prices for Goods are set unilaterally by the Seller and are indicated on the Online Store website.
3.4. Prices are stated in Ukrainian hryvnia.
4. Rights and obligations of the parties
4.1. The Seller undertakes: from the moment this Agreement is concluded, to fulfil in full all obligations to the Buyer in accordance with this Agreement and applicable law; to process the Buyer’s personal data and ensure its confidentiality as prescribed by applicable law.
4.2. The Seller has the right: to unilaterally change this Agreement, prices for Goods and rates for related services, and the methods and terms of payment and delivery by publishing them on the Online Store pages; to transfer its rights and obligations under the Agreement to third parties without the Buyer’s consent.
4.3. The Buyer undertakes: to read the content, terms and prices of the Agreement before concluding it; to provide all data required for identification and delivery; to pay for the ordered Goods and their delivery; to read the information in the «Payment & delivery», «Exchange & returns» and «Privacy policy» sections; not to use the Goods for business purposes.
5. Order acceptance
5.1. After placing an order, the Buyer receives at the e-mail address and phone number provided the details of the Order, including the price of the Goods, the delivery address and the delivery cost. From that moment the order is considered accepted.
5.2. The Seller reserves the right to cancel a customer’s request at the confirmation stage.
5.3. If the Buyer cannot be reached within 48 hours, the order is cancelled. If a prepayment was made, the funds are returned to the bank details from which the payment was made.
6. Delivery of goods
6.1. The method, timing and cost of delivery are set out in the «Payment & delivery» section.
6.2. The Buyer undertakes to accept the order within the timeframe specified by the delivery service.
6.3. The Seller is not liable for possible delivery delays caused by unforeseen circumstances beyond the Seller’s control.
6.4. For customers abroad, the Seller ships orders by international courier exclusive of taxes and duties of the Buyer’s country.
7. Returns and exchanges
7.1. The Buyer may refuse the Goods at any time before handover and, after handover, in the manner and within the time limits set out in the «Exchange & returns» section.
7.2. Return of Goods of proper quality is possible in the cases and manner set out in the «Exchange & returns» section. Goods of proper quality listed in Resolution No. 172 of the Cabinet of Ministers of Ukraine of 19 March 1994 are not returnable.
7.3. On receiving the Order, the Buyer must check that the outer packaging is intact. If defects are found, a damage report must be drawn up together with the delivery-service employee, the Goods opened and inspected, and all issues recorded in the report. After inspection the Buyer may accept or refuse the parcel.
7.4. The Buyer may cancel the Order at any time until it is handed to the delivery service.
7.5. If the Buyer refuses to accept the Goods, the Seller refunds the amount paid, excluding delivery costs, no later than 5 days from the date of refusal.
7.6. Refunds are made by the same method used for payment.
8. Payment methods
8.1. The Buyer may pay: to the Seller’s bank card; via the LiqPay payment system; cash on delivery upon receipt of the Goods, subject to a 200 UAH prepayment.
8.2. Details are in the «Payment & delivery» section.
9. Copyright
9.1. All text and graphic images on the website are the property of the Seller or its contractors. Viewing information or printing website pages is permitted for personal use only.
10. Privacy policy
Personal data is processed in accordance with the Law of Ukraine «On Personal Data Protection» — see the full text in the «Privacy policy» section.
11. Force majeure
11.1. Either party is released from liability for full or partial non-performance of its obligations if such non-performance was caused by force majeure: strikes, natural disasters, hostilities, or any other circumstances beyond the parties’ control.
12. Liability of the parties
12.1. For non-performance or improper performance of this Agreement, the parties are liable in accordance with the laws of Ukraine.
12.2. If no agreement is reached through negotiation, disputes are resolved in court in accordance with the applicable laws of Ukraine.
Privacy policy
The Buyer’s personal data is processed in accordance with the Law of Ukraine «On Personal Data Protection».
The Buyer voluntarily and knowingly provides their personal data (first and last name, address or location, phone number, e-mail address) to the Seller when placing an Order in the Online Store.
The Seller has taken sufficient organisational and technical measures to protect the Buyer’s personal data from unlawful or accidental access, destruction, alteration, blocking, copying, distribution and other unlawful actions.
When returning goods, the Buyer provides passport and bank card details so that the Seller can transfer the refund. The Seller may use this information solely to fulfil its obligations to the Buyer.
By providing personal data to the Seller, the Buyer consents to its processing, including for the Seller to fulfil its obligations to the Buyer; to promote the Seller’s goods and services by sending advertising and informational mailings; to conduct e-mail and SMS surveys and promotional campaigns among customers; to analyse marketing results; to provide customer support; to carry out statistical research; to organise delivery; and to monitor customer satisfaction with the Seller’s services.
The Buyer agrees that, in order to fulfil its obligations to the Buyer and to carry out marketing research, analytical reporting and other marketing activities, the Seller may entrust the processing of personal data to third parties under a contract with such parties, subject to compliance with Ukrainian law on the confidentiality and security of personal data during processing.
The Seller may process the Buyer’s personal data, including by sending advertising correspondence to the postal address provided, making phone calls, and sending SMS and instant-messenger messages. The Buyer may opt out of mailings at any time, without giving a reason, in one of the following ways:
- by adjusting mailing preferences or unsubscribing via the «Unsubscribe» button in an e-mail;
- by contacting customer service at the phone number listed in the «Contacts» section of the website.
The Seller undertakes not to disclose the information received from the Buyer. Providing information to third parties acting under a contract with the Seller in order to fulfil obligations to the Buyer is not considered a breach.
The Buyer consents to and permits the operator and the operator’s contractors to process their personal data using automated database management systems and other software specifically developed on the operator’s instructions.
The Buyer has the right to request from the operator full information about their personal data, its processing and use, and to demand the deletion or correction/completion of incorrect or incomplete personal data.